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ICT usage in households and by individuals (isoc_i)

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Compiling agency: Eurostat, the statistical office of the European Union

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The EU survey on the use of Information and Communication Technologies (ICT) in households and by individuals is an annual survey conducted since 2002 aiming at collecting and disseminating harmonised and comparable information on the use of ICT in households and by individuals.

Data presented in this domain are collected on a yearly basis by the National Statistical Institutes and are based on Eurostat's annual model questionnaire. This questionnaire is updated each year to reflect the evolving situation of information and communication technologies.

Indicators from this survey are used for benchmarking purposes and in particular, this survey supports measuring the implementation of one of the six priorities for the period 2019-2024 of the von der Leyen European Commission – A Europe fit for the digital age. The strategy is built on three pillars: (1) Technology that works for the people; (2) A fair and competitive digital economy; (3) An open, democratic and sustainable society. Furthermore, it facilitates monitoring of the EU’s digital targets for 2030 set by the Digital Compass for the EU's Digital Decade, evolving around four cardinal points: skills, digital transformation of businesses, secure and sustainable digital infrastructures, and digitalization of public services.

Data on the use of ICT are also used in the Consumer Conditions Scoreboard (purchases over the Internet) and in the Employment Guidelines (e-skills of individuals).

Coverage: The characteristics to be provided are drawn from the following list of subjects:

  • access to and use of ICTs by individuals and/or in households,
  • use of the internet and other electronic networks for different purposes (e-commerce for example) by individuals and/or in households,
  • ICT security and trust,
  • ICT competence and skills,
  • barriers to the use of ICT and the Internet,
  • perceived effects of ICT usage on individuals and/or on households,
  • use of ICT by individuals to exchange information and services with governments and public administrations (e-government),
  • access to and use of technologies enabling connection to the Internet or other networks from anywhere at any time (ubiquitous connectivity).

In 2024,  the survey collects data on the access to information and communication technologies (ICT), on the use of the internet, e-government, e-commerce, internet of things and green ICT.

Breakdowns (see details of available breakdowns in the document stored in the Annexes):

Relating to households:

  • by region of residence (NUTS 1, optional: NUTS 2)
  • by geographical location: less developed regions, transition regions, more developed regions
  • by degree of urbanisation (till 2012: densely/intermediate/sparsely populated areas; from 2012: densely/thinly populated area, intermediate density area) 
  • by type of household
  • by household's net monthly income (optional until 2020, mandatory since 2021)

Relating to individuals:

  • by region of residence (NUTS1, optional: NUTS 2)
  • by geographical location: less developed regions, transition regions, more developed regions
  • by degree of urbanisation: (till 2012: densely/intermediate/sparsely populated areas; from 2012: densely/thinly populated area, intermediate density area)
  • by gender
  • by country of birth, country of citizenship (as of 2010, optional in 2010)
  • by educational level: ISCED 1997 up to 2013 and ISCED 2011 from 2014 onwards.
  • by occupation: manual/non-manual; ICT/non-ICT worker; 2-digit ISCO categories (optional until 2020, mandatory since 2021)
  • by employment situation
  • by age (in completed years and by groups)
  • legal / de facto marital status (2011-2014, optional)

Regional breakdowns (NUTS) are available only for a selection of indicators disseminated in the regional tables in Eurobase (Regional Information society statistics by NUTS regions (isoc_reg)):

  • households with access to the internet at home
  • households with broadband access
  • individuals who have never used a computer
  • individuals who used the internet, frequency of use and activities
  • individuals who used the internet for interaction with public authorities
  • individuals who ordered goods or services over the internet for private use
  • individuals who accessed the internet away from home or work.
17 December 2024

The survey is collecting data of internet users, individuals who have used the internet in the three months prior to the survey. Regular internet users are individuals who used the internet, on average, at least once a week in the three months prior to the survey.

This annual survey is used to benchmark ICT-driven developments, both by following developments for core variables over time and by looking in greater depth at other aspects at a specific point in time. While the survey initially concentrated on access and connectivity issues, its scope has subsequently been extended to cover a variety of subjects (for example, the use of e-government and e-commerce) and socio-economic analysis (such as regional diversity, gender specificity, differences in age, education and the employment situation). The scope of the survey with respect to different technologies is also adapted so as to cover new product groups and means of delivering communication technologies to end-users.

The household survey comprises questions at household level and individual level and covers the following areas:

  • Access to selected IC technologies (data collected at household level);
  • Use of the Internet (data collected at individual level);
  • Use of e-government;
  • Use of e-commerce (data collected at individual level);
  • Internet of things;
  • Green ICT.

Some definitions of socio-demographic background characteristics:

  • Households covered are private households with at least one member in the age group 16 to 74 years;
  • Nationals/citizenship, residence: see Report on Core Social Variables of Eurostat (available also in the Annexes);
  • Degree of urbanisation: new classification applicable since 2012;
  • Geographical location: less developed regions / transition regions / more developed region;
  • Status in employment, labour status: see Report on Core Social Variables of Eurostat;
  • High-medium-low education according to the highest ISCED level completed; starting from 2014, ISCED 2011 was implemented.

A detailed list of variables collected/disseminated in Eurobase is annually updated (available from the Annexes); all variables collected in the framework of this survey can be found in the Comprehensive database (ACCESS format) on the dedicated section of Eurostat webpage.

For more details on methodology and all defintions for each survey year, please consult the Methodological Manual for the respective year.

The statistical units are Households and Individuals.

The survey population of Households consists of all private households having at least one member in the age group 16 to 74 years.

The survey population of Individuals consists of all individuals aged 16 to 74. On an optional basis, some countries collect separate data on other age groups: individuals aged 15 years or less, aged 75 or more. More details are available in the national reports attached to this document.

EU-Member States, Iceland, Switzerland and Norway, candidate countries and potential candidate countries.

In general, data refer to the first quarter of the reference year. More details are provided in the Model questionnaire and the Country specific notes.

Results provide in general good accuracy and reliability; for accuracy measures, see also in the Methodological Manual the chapters on 'Sampling design' or on 'Data processing'.

The most common units used for publication are: '% of households' and '% of individuals'. All available units and breakdowns are listed in the Related descriptive documents.

Starting with the 2014 survey, National Statistical Institutes only transmit microdata to Eurostat. These microdata are verified before computing the aggregates and calculating the ratios for dissemination. EU aggregates are compiled at a point in time when available countries represent 60% of the population and 55% of the number of countries defining one aggregate.

EU aggregates are compiled when the available countries represent 60% of the population and 55% of the number of countries defining the aggregate. National data flagged confidential are not included in EU aggregates whereas national data flagged as unreliable are included when calculating the EU aggregates. Aggregates are only calculated using available data, no estimates for missing data are made (except if provided by reporting countries).

Data on the use of ICT usage by households and individuals collected by EU, EEA, Candidate and potential candidates countries are based on surveys. Data are collected by National Statistical Institutes based on Eurostat's annual model questionnaire. Sampling characteristics per country are presented in the national metadata files. The sampling method is generally stratified random sampling which allows to obtain representative results for the necessary breakdowns.

National metadata files are attached to this document.

Yearly.

The length of time between data availability and the event or phenomenon they describe can be considered as less than one year. The reference period(s) are laid down in the model questionnaire and are for the majority of questions the current situation during the survey period (usually in the first quarter of the year). 

Data are delivered to Eurostat in the fourth quarter of the survey year and are generally released before the end of the same year (week 49-50).

The European model questionnaire is generally used in the Member States. Occasionally, due to (small) differences in translation, in reference periods, in the survey vehicle used, in non-response treatment or different routing through national questionnaires, some results for some countries may be of reduced comparability. In these cases, notes are added in the Variable specific notes (link in the Annexes).

Very good comparability over time since 2003 is achieved for most indicators. Restricted comparability over time for some variables is a consequence of the necessary changes in definitions and/or questions in order to measure the development of ICT (e.g. mobile internet, skills).

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