Informative message
The European Online Dispute Resolution (ODR) Platform will be discontinued as of 20 July 2025, following the adoption of the Regulation - EU - 2024/3228 - EN - EUR-Lex
You can use the platform until 19 July 2025, but you can no longer submit new complaints. We invite you to get informed on the other means of consumer dispute resolution.
Pursuant to Article 2(4) of the Regulation 2024/3228/EU, all users information, including personal data will be deleted on 20 July 2025 at the latest. We therefore ask you to export all data relevant to your case before 19 July 2025.
If you have any difficulties downloading your data from the European ODR Platform, the European Commission will assist you. Please send an email to [email protected] and we will reply to you in 15 working days. Kindly note that this mailbox is only available for requests related to downloading the data, as explained above. Unfortunately, we will not be able to respond to any other requests that will arrive to this mailbox.
If you have a consumer problem, you may find useful advice on the Your Europe website. If you want to contest an unjustified restriction of your content or your account by the provider of an online platform, you could reach out to an out-of-court dispute settlement body, certified pursuant to Article 21 of Regulation (EU) 2022/2065 (Digital Services Act). The European Commission publishes a list of these bodies on its website. .
Our privacy statement is available here..
For any other assistance until 19 July 2025, please get in touch with your national contact point. The Commission will cooperate with the national contact points in the new information website helping consumers to find appropriate dispute resolution tools.
You can use the platform until 19 July 2025, but you can no longer submit new complaints. We invite you to get informed on the other means of consumer dispute resolution.
Pursuant to Article 2(4) of the Regulation 2024/3228/EU, all users information, including personal data will be deleted on 20 July 2025 at the latest. We therefore ask you to export all data relevant to your case before 19 July 2025.
If you have any difficulties downloading your data from the European ODR Platform, the European Commission will assist you. Please send an email to [email protected] and we will reply to you in 15 working days. Kindly note that this mailbox is only available for requests related to downloading the data, as explained above. Unfortunately, we will not be able to respond to any other requests that will arrive to this mailbox.
If you have a consumer problem, you may find useful advice on the Your Europe website. If you want to contest an unjustified restriction of your content or your account by the provider of an online platform, you could reach out to an out-of-court dispute settlement body, certified pursuant to Article 21 of Regulation (EU) 2022/2065 (Digital Services Act). The European Commission publishes a list of these bodies on its website. .
Our privacy statement is available here..
For any other assistance until 19 July 2025, please get in touch with your national contact point. The Commission will cooperate with the national contact points in the new information website helping consumers to find appropriate dispute resolution tools.
